Privacy Policy

This Privacy Policy explains how SYNAPSE FLOW LIMITED, trading through StoryHub, collects and uses personal information when customers visit our website, create an account, place an order, or contact us.

Who We Are

StoryHub is operated by SYNAPSE FLOW LIMITED, registered at 7 COPPERFIELD ROAD, COVENTRY, WEST MIDLANDS, ENGLAND, UNITED KINGDOM CV2 4AQ. You can contact us at support@flowstoryhub.com.

Information We Collect

We may collect account details, order information, billing and contact details, email communications, technical website data, and records needed to deliver digital products or provide customer support.

How We Use Information

• To process orders and provide access to purchased digital downloads.
• To manage customer accounts and order history.
• To provide support and respond to customer enquiries.
• To maintain website security, prevent fraud, and protect our legal rights.
• To meet accounting, compliance, and business record obligations.

Payments

Payment transactions are processed through payment service providers. We do not use content pages to collect card numbers and we do not intentionally store full payment card details on our website.

Your Rights

Subject to applicable UK data protection law, you may request access to, correction of, or deletion of your personal information. You may contact us at support@flowstoryhub.com for privacy requests.

Data Retention

We retain order, account, and support records for as long as reasonably necessary for service delivery, legal compliance, accounting, dispute handling, and fraud prevention.